Terms of Service

You agree that by registering for, accessing or using this Service (any content or information that you subscribe to, access, read, enter, print, upload or post on our website is called the "Service/s") you or anyone you may represent (your company, any legal entity or another person – "you") are entering into a legally binding agreement (the "Agreement") with Silla Health Limited ("Silla", "us", "we" or "our").

These terms and conditions, as may be amended from time to time, apply to all our Services made available through any device, by email or any other media or means of communication. By accessing, browsing and using our website or Services through whatever platform or means (hereafter collectively referred to as the "website") and/or by posting or reading any information, you acknowledge and agree you have read, understood and agreed to be bound by the terms and conditions as set out below (including the Privacy Statement). If you do not agree to be bound by all the terms of the Agreement, do not access our website.

The content, information and design of these pages and our website are owned, operated and provided by Silla and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Rights and Obligations

The website and all its content, called our Intellectual Property rights, is subject to copyright and other similar laws. You may access and use it for your own private personal use only. You are required to respect our Intellectual Property rights. This Agreement also grants Silla a broad non-exclusive license to use any and all information you submit or post to the Services, but your personal data remains yours as per our Privacy Policy. You warrant the accuracy, reasonableness and legality of your Submissions to our website. We reserve the right not to publish submissions that are offensive or for any other reason at our sole discretion.

The website and its contents, including the terms of this Agreement is subject to change at our sole discretion. If you disagree with any changes your rights are limited to stopping use of the Services and removing any of your content. We have the right to terminate this Agreement at any time at our sole discretion. This website and the Services do NOT provide medical advice, nor endorse or recommend any specific healthcare providers. You should visit a competent qualified healthcare provider for that. We are not liable for any Third Party content posted on the website.

Intellectual Property Rights

Upon your acceptance of these Terms, Silla grants you access to this website, and you may copy or print any information from our website, solely for your personal, non-commercial use and not for any other purpose.

The contents of this website (including all software platforms, layout, design, text, images or artwork of any nature, media material, proprietary information and all other elements capable of legal protection), including, without limitation, the layout and 'look and feel', and all trademarks, service marks and trade names, are subject to international copyright protection.

You may not directly, indirectly or through any third party (whether or not for your benefit) reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast or circulate to any third party (including, without limitation, on or via a third party website), or otherwise use any content from the website without the express prior written consent of Silla. Any unauthorized or prohibited use of any content from the website may subject you to civil liability, criminal prosecution, or both.

All rights not expressly granted to you herein are reserved by Silla; there are no implied licenses under this Agreement. The license granted to you in these Terms is expressly conditioned on your continued compliance with these Terms.

Takedown Notice

We respect the Intellectual Property rights of others. If you believe that our website contains elements that infringe your copyright, please send us a written notice with the information below:

  1. identify the copyrighted work you claim has been infringed with the details of whom you believe to be the copyright owner;
  2. identify the material on the website that you claim is infringing and with enough detail so that we may locate the material;
  3. provide a statement that you have a good faith belief that the use of the material on the website is not authorized by the copyright owner, its agent, or the law;
  4. provide a statement declaring that the notification is accurate, and, under penalty of perjury, that you are the owner of the copyright interest involved or that you are authorized to act on behalf of the exclusive owner;
  5. provide information reasonably sufficient to permit Silla to contact you, such as an address, telephone number, and email address

Upon receipt of notice as described above, Silla will investigate your claims and take whatever action, in its sole discretion, it deems appropriate, including removal of the alleged infringing material from the website. We will respond to your notice within 30 (thirty) working days from date of receipt of the notice.

Your Data and Submissions

Any material that you submit on or through the Service, including but not limited to reviews, comments, testimonials, questions, answers, feedback, surveys, ideas, messages, photographs, any form of media content such as, but not limited to, voice, videos ("Submissions") are submitted by you without any restrictions or expectation of confidentiality or privacy. We are not obliged to publish your Submission, but will do so at our sole discretion. We have the right to edit your Submission to correct grammatical and spelling errors without changing the meaning of your Submission. Should you not agree with our corrections, you may request that we either change or delete your Submission. By posting your Submission you assign to us the right to use your Submissions howsoever without restriction for any purpose whatsoever, commercial or otherwise, without compensation to you, on this website or elsewhere by us, our assigns or others we have allowed to use your Submissions in connection with the Service and Silla’s business, including without limitation promoting and redistributing part or all of the Service or Silla’s business. You also grant Silla permission to publish your name in connection with your Submission.

Your Submissions, including personally identifiable information, are made voluntarily and are subject to our Privacy Policy and you understand that, with the exception of masking your surname upon your request, Silla is not required to treat any of your Submissions as confidential or private and you understand and accept that your Submissions are publicly available for anyone to view on the website as well as 3rd party websites where applicable.

While we have endeavour to create a secure and reliable website, the confidentiality of any communication or material transmitted to us over the Internet cannot be guaranteed.

You agree that we may access, store and use any information that you provide in accordance with the terms of our Privacy Policy.

Silla may, in its sole discretion, refuse or remove part or all of your Submissions from the Service at any time for any reason whatsoever.

You may end this license for information specific to you only by closing and deleting any profile you may have created on our website. However, where comments, information or Submissions are relevant to another user on the website, such data will not be removed by deleting your profile. You have the right to request the deletion of any Submission by you with your reasons for the request. We will review your request and make a decision at our sole discretion to comply with your request or not without having to provide reasons for our decision.

Your Service Account

In order to use some of the features on the website, you must register and provide information about yourself, thereby creating a service account ("Service Account").

By creating a Service Account, you represent, warrant and covenant that you are at least 18 years of age and that you have provided only true, accurate, current and complete information about yourself during the registration process and that you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete.

You are responsible for all activities that occur in connection with your Service Account.

Access to certain areas of the website require you to choose a password and it is your responsibility to maintain the confidentiality of your account information, including your password. You must tell us right away about anyone using your Service Account without your consent, or any security breach that relates to the Service or your Service Account. Silla reserves the right to refuse the Service to anyone, including terminating your Service Account and/or preventing you from accessing the Service or your Service Account, with or without cause, at any time and in its sole discretion. We reserve the right to delete or change any password at any time and for any reason.

By logging onto the website using any password, you represent, warrant and covenant that you are authorized to use such password and to engage in the activities that you conduct thereunder.

Paid Services

If you purchase any of our paid Services ("Premium Services"), you agree to pay us the applicable fees and taxes. Failure to pay these fees may result in the termination of your subscription. Also:

  • Your purchase may be subject to foreign exchange fees or differences in prices based on location.
  • You authorize us to store and continue billing your payment method (e.g. credit card) even after it has expired, to avoid interruptions in your service (e.g. subscriptions) and to facilitate easy payment for new services.
  • You must pay us for applicable fees and taxes unless you cancel the Premium Service, in which case you agree to still pay these fees up to the end of the applicable subscription period.
  • Taxes are calculated based on the billing information that you provide us at the time of purchase.

You can get copies of your invoice at any time through the website and/or by contacting us.

Note that for Premium Services purchased by another party for you to use (e.g. your employer), the party paying for the Premium Service controls your access to that Premium Service and may terminate your access to it.


You represent and warrant to Silla that you own, or are otherwise lawfully authorized to use, all Submissions and portions thereof that you transmit to or through the website.

Furthermore, you represent and warrant to Silla that any Submissions submitted by you does not contain any material ("Proscribed Material") that:

  • is false, factually inaccurate or misleading;
  • is defamatory, libellous, deceptive or fraudulent;
  • violates any UK or foreign law or regulation, including without limitation any law or regulation governing advertising or testimonials;
  • discriminates against, ridicules, harasses or disparages an individual or group for any reason, or on the basis of race, religion, national origin, gender, sexual orientation, marital status, age, disability or any other status that Silla deems inappropriate for the website;
  • violates anyone's rights (e.g., without violating any intellectual property rights or breaching a contract), and;
  • infringes or violates any person's copyright, trademark or other intellectual property right;
  • is obscene or derogatory.

Any other material that Silla deems, in its sole discretion, objectionable or inappropriate for the website will not be published.

For each Submission, you represent and warrant that you have all rights and approvals as may be appropriate or necessary for you to post or submit the Submission and to grant the licenses and permissions in this section

Changes to and Cancellation of the Service

We may change the Service, the website, add or delete features at any time and for any reason.

We are not obligated to provide maintenance, technical support or updates to you for the Service or website, but we may provide these in our sole discretion.

We may cancel or suspend your Service at any time without notice, with or without cause. You may cancel the Service at any time, with or without cause, upon notice to us through the "Contact Us" section of the website.

Upon Service cancellation, your right to use the Service stops right away. Once the Service is cancelled or suspended, any data you have stored on the Service may not be retrieved later. In addition, if you stop the Service or terminate your Service account, Silla may continue to show some or all of your Submissions.

Modification of Terms

We reserve the right, at our sole discretion, to change the terms of this Agreement from time to time. Your continued use of the website after any such change takes effect will be deemed to constitute your acceptance of and agreement to the new Agreement. If you do not agree to these changes, you must stop using the website.

Term and Termination

This Agreement takes effect at the time you access, use or browse this website or any website content. We reserve the right, at any time and for any reason, without notice to you: (a) to deny you access to this website, the website content or any portion thereof; (b) to change, remove or discontinue the website or any portion thereof, or any of the website content or services available on or through this website; or (c) to terminate this Agreement. Upon termination of this Agreement, all licenses and rights granted to you under this Agreement immediately and automatically terminate and you may no longer access, browse or otherwise use this website, the website content or any portion thereof.

No Medical Advice

On the website, we make available information relating to hospitals, clinics, physicians, long-term care facilities and other providers of healthcare services (collectively, "Healthcare Providers") as well as the positive experiences that third parties have had with them.

All content on this website is provided as a means for users to share their experience and opinions, and it is not a substitute for medical advice, diagnosis or treatment provided by a qualified health care professional. As such, you should never construe website content to be health or medical advice.




No Recommendations or Endorsements

Silla does not recommend, endorse or offer advice regarding any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the website or through the Service.

You are responsible for your own health and you are responsible for obtaining all the information necessary to make informed decisions regarding your health, including the decision to utilise a specific Healthcare Provider, whether or not you obtained information about such Healthcare Provider through our website

Your reliance on any information provided by us or others appearing on the website, or other visitors to the website is solely and exclusively at your own risk.

Testimonials submitted by patients and healthcare professionals regarding the experiences they’ve had with Healthcare Providers are statements of opinion from others and not a guarantee that the Healthcare Provider is suitably qualified.

Third Party Content

Some of the Services, including but not limited to, certain healthcare information, reviews, news, data, research, analysis and opinions, are provided by independent information providers ("IIPs") such as patients and Healthcare Providers. We make no representations with respect to, nor do we guarantee or endorse the availability, accuracy, reliability, completeness, currency, quality, performance, suitability, or correct sequencing of any information, content or other content provided by any of the IIPs. We do not endorse or oppose any opinion or analysis expressed by any of the IIPs. Whilst Silla reserve the right to edit the grammar, formatting and flow of content provided by third Parties, Silla is not responsible for, nor does it make any representations or warranties about the accuracy or reliability, for any information, content or other content provided by any of the IIPs.

The website does not verify the credentials of physicians. Do so through the local government regulatory office that licenses Healthcare Providers. The database of physician information which drives the website does not contain sufficient information with which to verify physician credentials and does not purport to do so.


You agree that we may contact you through our website, email and any other means including phone and mail. Such emails may include commercial emails provided such emails are in accordance with the preferences you select through your account settings. You may change such preferences by changing your account settings on the email and notifications page of the My Account section of the website or via unsubscribe link in all commercial emails.

As long as you maintain an account, you may not "opt out" of receiving service or account-related emails from Silla and you agree to keep your contact information up to date.

Links to Other Sites

We may link to other sites on the internet for the convenience of our users.

These sites have not been reviewed by us and are maintained by third parties over which we exercise no control.

Accordingly, we expressly disclaim any responsibility for the content, policies and practices of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites.

These links do not imply, directly or indirectly, our endorsement of or affiliation with any other website or website owner, or any information, products or services provided by any third party.

When leaving our website, you should be aware that our terms and policies may no longer govern, and, therefore, you should review the applicable terms and policies of each linked website.

Disclaimer and Limitation of Liability

This website and the website content are provided on an "as is" and "as available" basis, and are intended for informational purposes only. While we endeavour to provide the most accurate, up to date information available, the website content may contain technical or other inaccuracies or typographical errors, and may be changed or updated without notice.

Further, we expressly disclaim any and all responsibility and liability with respect to separate agreements you may make with healthcare providers or with third parties who offer products or services on or through this website, and you will look solely to such healthcare providers and third parties with respect to any and all claims arising out of such agreements and/or such products or services.

To the extent permitted under law (and unless Silla has entered into a separate written agreement that supersedes this agreement), we shall not be liable to you or others for any indirect, incidental, special, consequential or punitive damages, or any loss of data, opportunities, reputation, profits or revenues, related to the services (e.g. offensive or defamatory statements, down time or loss, use or changes to your information or content), or arising from any cause whatsoever not under our control such as, but not limited to failure of communications, malware infections, acts of Government or natural disasters.

In no event shall our total liability exceed, in the aggregate for all claims, an amount that is the lesser of (a) five times the most recent monthly or yearly fee that you paid for a premium service, if any, or (b) five hundred British Pounds Sterling (£500).

This limitation of liability is part of the basis of the bargain between you and Silla and shall apply to all claims of liability howsoever arising and even if Silla has been aware of the possibility of any such damage.

Neither we nor our Affiliates will be liable for any damages resulting from your use of, or reliance upon, this website, any website content, or any products or services obtained on or through this website. In the event of any problem with this website, any website content, or any products or services obtained on or through this website, your sole remedy is to cease using such item(s).


You will defend, indemnify, and hold harmless Silla and our Affiliates, and our and their respective directors, officers, shareholders, proprietors, partners, employees, agents, representatives, servants, attorneys, predecessors, successors and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable attorneys' fees and litigation expenses), relating to or arising from (a) your use of this website, any website content, or any products or services obtained on or through this website, (b) any arrangements you make based on information obtained on or through this website or (c) any breach by you of these Terms.

Dispute Resolution - Arbitration.

Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA (London Court of International Arbitration) Rules, which Rules are deemed to be incorporated by reference into this clause and can be accessed here: http://www.lcia.org/Dispute_Resolution_Services/LCIA_Arbitration.aspx.

The number of arbitrators shall be one.

The arbitrators shall keep a record of proceedings.

No punitive or other damages other than as provided under this Agreement may be awarded by the arbitrators.

The seat, or legal place, of arbitration shall be the city of London in the United Kingdom

The language to be used in the arbitral proceedings shall be English.

The governing law of the contract shall be the substantive law of England and Wales.

Governing Law

This agreement shall be governed by, construed and interpreted in accordance with the law of England and Wales. Claims can only be litigated in England and Wales if arbitration fails, unless agreed to in writing by both parties, and we each agree to personal jurisdiction in those courts.

If a court with authority over this Agreement finds any part of it unenforceable, you and us agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree to ask the court to remove that unenforceable part and still enforce the rest of this Agreement.

To the extent allowed by law, the English version of this Agreement is binding and other translations are for convenience only.

This Agreement (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.

If we do not act to enforce a breach of this Agreement, that does not mean that we have waived our right to enforce this Agreement.

You may not assign or transfer this Agreement (or your membership or use of Services) to anyone without our prior written consent. However, you agree that Silla may assign this Agreement to its affiliates or a party that buys it without your consent.

You agree that the only way to provide us legal notice is at our mailing address under Contacting Silla.

Contacting Silla

If you have any questions about these Terms, the website or the Service, or if you need to notify us, then contact us via email through the contact details provided on www.silla.co or by registered mail at the following address:

Silla Health Ltd.
6 Station Road
London NW4 4PZ
United Kingdom